“My father-in-law has a hard time sorting through the contacts on his phone. Instead of listing people alphabetically, he puts his favorites at the top of the list by putting letters in front of their names: “AAJen”, “ABPete”, “ACJack”, etc. I tried to explain that he only needs to press the first letter of a person’s name to jump to them on the list. But he refuses to do this because he also thinks of it as a ranking system and he “doesn’t want Dr. Larry to be above members of his family”.”

“My dad was complaining that his phone was giving him “Memory Full” messages and he couldn’t figure out why. He even spent an hour at the Verizon store arguing with the saleslady. I took a look at his phone and realized the problem: he had 877 photos of the family cat that he refused to delete. He claims they’re very important and he’d rather get a second phone for calls instead of erasing kitty pix.”