I work as a manager at a well known Italian restaurant. A woman complained about her steak and demanded a free meal. I asked what the problem was and she said the steak was too bloody and under-cooked. I asked how she wanted it and she said ‘rare’. I told her that’s what a rare steak was and she promptly told me she had only heard people in restaurants order steaks ‘rare’ and thought it meant that the steaks were “hard to find”.